Customer Support

Question: How do I contact Bullet Club Support?
Answer: If you have any questions regarding an order, you can contact the Customer Service team at +1-855 242-2399 (US) or +001-949-333-4825 (outside the US). Or, you can use the Contact form on this page.


Question: When will the 2017 gifts ship that I have recently purchased as part of the Bullet Club membership package?
Answer: [Update Aug. 2017] If you recently purchased one of the Bullet Club packages: laminate/lanyard and/or Bullet Club Tees.. we apologize for the delay. Some items were back ordered but, good news…we have received more supplies and your gift will be in the mail within a few days. Once your gift hits the mail, you’ll be sent a ship confirm email and you’ll know your item(s) are on the way.
Question: How long is a membership?
Answer: Paid memberships are an annual term. After one year you'll need to purchase a new membership package to remain a member.


Question: Who can participate in this ticket pre-sale for the Bob Seger tour? Is this for Bullet Club members only?
Answer: A number of tickets have been held exclusively for Bullet Club members for each show. The Bullet Club pre-sale gives you first 'access' to tickets, but does NOT guarantee you will be able to purchase tickets.
Question: I used to have a paid membership to the Bullet Club, but it has since expired, how do I participate in the pre-sales?
Answer: Log in to the Bullet Club, then select one of the new Bullet Club packages, then complete your transaction in the store. Once complete, you will be able to participate in the pre-sales
Question: Where can I find my unique pre-sale access code?
Answer: You can also find your code on the Tour page in advance of the pre-sale when you are logged in as a member.
Question: What is the ticket limit?
Answer: 4 pre-sale tickets per membership are allowed for the duration of the tour. If you purchased tickets to Pine Knob, your unique presale code has been reset so that you can purchase up to 4 more tickets over the tour. (In the spirit of the fan club one person can have one membership. If we receive reports of abuse we reserve the right to shut down your membership and cancel your tickets.).
Question: Code Use: Austin Presale
Answer: Please note - for Austin Bullet Club Presale, you can only use your code once to buy tickets. Purchase up to 4 tickets in a single transaction. You will not be able to purchase 2, for example, and come back to purchase 2 more.