Customer Support

Question: How do I contact Bullet Club Support?
Answer: If you have any questions regarding an order, you can contact the Customer Service team at +1-855 242-2399 (US) or +001-949-333-4825 (outside the US). Or, you can use the Contact form on this page.


Question: How long is a membership?
Answer: Paid memberships are an annual term. After one year you'll need to purchase a new membership package to remain a member.
Question: When will the 2018 gifts ship that I have recently purchased as part of the Bullet Club membership package?
Answer: If you recently purchased one of the 2018 Bullet Club packages: "3D" Commemorative Ticket and/or Bullet Club Tees.. Your gift will ship around November, prior to the first show of the tour. Once your gift hits the mail, you will be sent a ship confirm email and you will know your item(s) are on the way.


Question: Who can participate in this ticket pre-sale for the Bob Seger tour? Is this for Bullet Club members only?
Answer: A number of tickets have been held exclusively for Bullet Club members for each show. The Bullet Club pre-sale gives you first 'access' to tickets, but does NOT guarantee you will be able to purchase tickets.
Question: I used to have a paid membership to the Bullet Club, but it has since expired, how do I participate in the pre-sales?
Answer: Log in to the Bullet Club, then select one of the new Bullet Club packages, then complete your transaction in the store. Once complete, you will be able to participate in the pre-sales
Question: Where can I find my unique presale access code?
Answer: Your presale code will be sent to your email before the presales begin. You can also find your code on the Tour page in advance of the presale when you are logged in as a member.
Question: What is the ticket limit?
Answer: 4 presale tickets per membership are allowed for the duration of the tour. If you purchased tickets to Pine Knob, your unique presale code has been reset so that you can purchase up to 4 more tickets over the tour. (In the spirit of the fan club one person can have one membership. If we receive reports of abuse we reserve the right to shut down your membership and cancel your tickets.).
Question: Code Use: Austin Presale
Answer: Please note - for Austin Bullet Club Presale, you can only use your code once to buy tickets. Purchase up to 4 tickets in a single transaction. You will not be able to purchase 2, for example, and come back to purchase 2 more.